Frequently Asked Questions
Everything you need to know about our premium pet-inspired fashion.
How do I determine the right size for my pet?
We provide a detailed sizing chart on every product page. We recommend measuring your pet's chest girth and neck circumference to ensure a comfortable fit. If your pet is between sizes, we suggest ordering the larger size.
What is your return policy for apparel?
We offer a 30-day return policy on all unworn items in their original packaging. Please ensure the items are free of pet hair and odors to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location but generally range from 10-15 business days.
Are your materials safe and hypoallergenic?
Yes, TheraPetMD uses premium, non-toxic fabrics designed for sensitive skin. Our materials are tested to ensure they are breathable and comfortable for long-term wear.
Can I track my order once it has shipped?
Absolutely. Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.