Returns & Exchanges
At TheraPetMD, we want you and your pet to be completely satisfied with your purchase. If your item isn't the perfect fit, we offer a 30-day return window for all unwashed and unworn apparel in its original packaging.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all tags are attached and the product is free of pet hair or debris.
Label and Ship
Print your prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects and approves your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing